Contact Us
This is the page to use when you want to reach the editorial team behind Crypto Casinos — whether that's a correction on a bonus term we've listed, a question about which coins a site accepts, or feedback on a review you think misses the mark. We cover crypto casinos available to US players, and most of the mail we get falls into a handful of predictable buckets. Reading the sections below first will usually get you an answer faster than waiting on a reply.
One thing to be clear about up front: we are a comparison and review site, not a casino. We don't hold accounts, take deposits, process withdrawals, run KYC checks, or have any ability to unlock a locked account or release a pending payout. If your issue is with an operator, you need the operator's own support channel. We explain below how to escalate when that goes nowhere.
What to send us — and where it goes
Use the contact form on hyattcarter.com and pick the closest category. Everything comes into the same editorial inbox, but categorizing it means the right person sees it.
| Your message is about | What to include | What happens next |
|---|---|---|
| A factual error in a review | The page, the specific claim, and a link or screenshot showing otherwise | We re-verify against the operator's current terms and update or annotate the page |
| A bonus term that has changed | Operator name, the offer as advertised, and the wagering or expiry detail that moved | Checked against the live promotions page before we amend anything |
| A payout or account dispute | Operator name and a short summary — no passwords, seed phrases or wallet keys | Logged against that operator's file; we can point you to escalation routes, not intervene |
| A site we haven't covered | The operator, its licensing jurisdiction, and which coins it supports | Added to the research queue; inclusion is never guaranteed |
| Advertising or partnership | Company details and what you're proposing | Routed to commercial, and kept away from the people who write the ratings |
Never send us private keys, seed phrases, recovery words, casino passwords, 2FA backup codes or ID documents. No legitimate party will ever ask for those, and we have no use for them. If you want to show us a transaction, a block explorer link or a transaction hash is enough — those are public anyway.
Where the money comes from, and why it doesn't buy a ranking
Crypto Casinos earns commission through affiliate links. When you click through to a crypto casino from one of our pages and open an account, the operator may pay us. That's how the site is funded, and you'll find that disclosure on every page that carries commercial links, not buried here.
What commission doesn't do is move a site up the list. Ratings are editorial, assigned by the people who research the sites, and the commercial conversations happen separately. Two practical consequences you can hold us to: we publish limitations on sites we earn from, and we'll tell you when a headline bonus is less generous than it looks once the playthrough is factored in. If you think a specific ranking looks bought, say so in a message and name the page — that's a fair challenge and we'd rather answer it than have you assume the worst. Our editorial background and review approach goes into more detail on how the process runs.
Questions we answer most often
Bonus terms and what they actually require
Most contact form traffic is about bonuses, so it's worth setting out how we handle the numbers. We list the headline offer as the operator advertises it, then check the material conditions — wagering multiple, minimum deposit, maximum bet while a bonus is active, game weighting, expiry window and any cap on what you can withdraw from bonus funds. If we can't verify a condition, we say so rather than filling the gap with a guess.
Bonus terms change without notice, and they change often. The offers below are current as of our last check on Sep 23, 2026. Before you deposit anything, read the operator's own terms page — that document is the one that binds you, not ours.
Three sites readers ask about most
BetPanda comes up more than any other name in our inbox, largely because its 10% Weekly Cashback is unusual in shape: it's a recurring return on losses rather than a one-off deposit match, which suits players who play steadily over weeks rather than chasing a single large front-loaded bonus. Cashback structures generally carry lighter playthrough than match bonuses, but you still need to check the operator's stated wagering, the qualifying period, and whether cashback is paid in withdrawable funds or bonus credit — those three details decide whether 10% is worth anything. The limitation: cashback only returns value if you're losing, so it does nothing for the player having a good month, and a weekly cycle means you wait for the settlement window rather than seeing value immediately.
CoinPoker Casino gets asked about because it sits across two product lines — a poker room alongside casino games — and readers want to know whether the 150% Welcome Bonus up to $2,000 applies to both. That is exactly the kind of question to check in the operator's terms, because cross-product bonuses commonly exclude one side or weight it differently for wagering. Assess this one on whether you'll actually use the poker side; if you won't, the value is thinner than the headline. The limitation: a $2,000 ceiling requires a substantial deposit to reach, and a 150% match on a small deposit releases a proportionally small bonus, with playthrough attached either way.
Cryptorino draws questions because its offer is quoted in Bitcoin — 100% Match Bonus Up To 1 BTC + 10% Weekly Cashback — and readers reasonably ask what that's worth. It's worth whatever BTC is worth on the day, which is the point people miss: a bonus denominated in a volatile asset can be worth materially more or less by the time you've cleared the wagering. Stablecoin players should check whether the same match applies when depositing USDT or USDC. The limitation: a 1 BTC ceiling is theoretical for almost everyone, and combining a match bonus with cashback usually means terms specifying whether both can be active at once.
The other operators ranked on the site — Punkz with its 20,000 USDT Welcome Bonus + 15% Cashback, Hyperlucky's 20% Daily Cashback up to $10,000 + 100 FS, Winna's Up to 60% Rakeback & 25% Instant Cashback, Thrill's Up to 70% Rakeback + 10% Cashback, BC Game's Four Match Bonuses Up To $4,000 + 400 Free Spins, Wild.io's Up to 350% Welcome Package on Your First 3 Deposits + 200 Free Spins, and Vave's Up to 550 USDT Bonus + up to €75 Free Bet + 5% Cashback — all carry their own wagering requirements, eligibility rules and time limits. Every one of those figures is a maximum, not an expected outcome. Free spins normally carry separate wagering on winnings and a cap on what converts to cash.
Deposits, withdrawals and fees
The second-biggest category of mail is payments. We can't see your transaction, but the general mechanics are the same across offshore crypto casinos and most questions resolve once you understand them.
- Coins — BTC, ETH, LTC, USDT, USDC and DOGE are the common set, with altcoin support varying by operator. Check the deposit page before you send; sending a coin on the wrong network is the single most common way people lose funds, and it's not recoverable by us or usually by the casino.
- Stablecoins — USDT and USDC hold dollar value, which removes crypto price swing from your balance while you play. If volatility worries you, this is the practical answer.
- Network and gas fees — paid to the blockchain, not the casino. Ethereum gas can dwarf a small deposit; Litecoin and Dogecoin are typically cheaper to move. Factor this into small transactions.
- Confirmation times — deposits credit after a set number of on-chain confirmations, which varies by coin and by operator policy. A pending deposit is usually waiting on the chain, not on the casino.
- Payout speed — "instant withdrawals" means the operator's internal processing is automated. The on-chain leg still takes as long as the network takes. Advertised speeds are operator claims; we report them as claims.
- Withdrawal limits — per-transaction, daily and monthly caps are common, and VIP tiers often raise them. Check yours before you win something large rather than after.
There is no cost to using Crypto Casinos and no account to create here. Your costs are your deposit, the network fees on each transaction, and whatever you lose playing — which may be all of it.
Games, fairness and what's on offer
We also field questions about game libraries. The categories worth distinguishing: slots from third-party studios such as Pragmatic Play and NetEnt; live dealer rooms running blackjack, roulette and baccarat with Evolution among the common suppliers; RNG table games; and the crypto-native originals — crash, dice, plinko and in-house builds that often carry provably fair verification, letting you check a result's seed yourself. Third-party slots rely on RNG certification and studio audits instead. Provably fair proves a round wasn't tampered with; it does not change the house edge, and it doesn't make a game profitable to play.
Sportsbooks and the other product lines
Several operators we cover run a sportsbook, esports betting or a poker room alongside the casino. Vave's offer includes a free bet component, and CoinPoker's poker room sits beside its casino games. These share a wallet but usually not bonus terms — sports wagering contributes differently to casino playthrough, sometimes not at all, and a casino bonus may be void if you bet it on sports. If your question is about a sports promotion, tell us, because the rules are a separate set.
Legal standing, age and what we can't advise on
The crypto casinos we cover are offshore. They hold licenses in jurisdictions such as Curaçao or Anjouan, not from any US regulator. There is no federal legalization of online casino gaming in the US, and the handful of states with regulated online casinos — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — license operators that don't run on crypto. For most US players, offshore crypto casinos sit in a legal grey area. State law varies, some states are explicitly restrictive, and operators self-restrict different states. Check your own state's position, and check the operator's restricted-state list before you sign up.
You must be at least 18, and 21 where the site's own terms or your state's rules set that minimum. Confirm the age stated in the operator's terms — it is the one that applies to your account. We won't help anyone under that age, and we won't answer questions about getting around age checks, geoblocks, KYC or anti-money-laundering procedures. Sites advertised as no-KYC may still request verification at withdrawal, at a threshold, or if something flags on their side; that's their prerogative under their license, and reduced verification is not a way to avoid reporting income. US players are generally liable for tax on gambling winnings and on crypto gains — treat that as general information and speak to a qualified tax professional about your own situation. The same goes for anything legal: we're not lawyers, and nothing here is legal advice.
Playing within limits, and where to get help
Gambling costs money. Most sessions end down, crypto prices move independently of how you're doing at the tables, and no bonus, rakeback tier or provably fair algorithm changes that. Set a deposit limit you can genuinely absorb, treat the money as spent the moment it leaves your wallet, and stop when it's gone rather than topping up.
If gambling has stopped being something you control, the National Problem Gambling Helpline is available 24/7 on 1-800-GAMBLER. Offshore operators may not offer the same player protections, deposit limit tools or self-exclusion programs as state-regulated casinos, and self-exclusion at one offshore site does not carry across to others. Our responsible gambling resources set out the tools worth looking for and where to find independent support. Readers outside the US market we cover may find our non-GamStop casinos guide for UK players more relevant to their situation.
Response times and what we won't do
We read everything. We don't promise a reply to everything — factual corrections and licensing questions get priority, general opinion mail gets read but may not get a response. Messages asking us to intervene in an account dispute, promote a site in exchange for payment, or explain how to circumvent a restriction won't get an answer.
- Check the operator's own terms page first — most bonus and payout questions are answered there.
- Contact the casino's support directly, in writing, and keep the transcript.
- If that stalls, escalate to the licensing authority named in the operator's site footer.
- Tell us what happened. We can't force an outcome, but patterns across readers do affect how we rate a site.
Full details on how the site operates, including the limits of our liability, are in our terms and conditions. If something on hyattcarter.com is wrong, we'd genuinely rather hear it from you than leave it standing.